FAQ


Shipping

International Shipping

Return Policy

Exchange Policy

About Wear The Rain

Privacy Policy

 

Shipping

Most orders ship within 3 business days from the date the order is placed. Some items may take longer to ship depending on availability. Most orders are shipped via USPS. Any package refused for delivery will be subject to an unauthorized return fee in the amount of the shipping cost back to Wear The Rain. In the event a package goes missing during delivery, Wear The Rain will open an investigation with the delivery courier, and will abide by the decision made by the delivery courier at the conclusion of the investigation. To reduce the possibility of a missing package, customers may select one of the Signature Required shipping options available during checkout.

International Shipping

Most orders are shipped via USPS. The carrier states that most shipments are delivered within 4-5 business days. However, some shipments may take up to 3 weeks to arrive. Please allow time for your package to clear customs; this may take from a couple of days to several weeks. Alaska, Hawaii, and Puerto Rico fall under our international shipping policy due to the shipping distance from the U.S. mainland.

Return Policy

If for any reason our customer is unsatisfied with their full-priced item, we will gladly accept a return within 30 days from the original shipment arrival date. The items must be in our possession by the 30th day for a refund to be processed. We can either issue a refund or exchange the item accordingly. Returns after the 30 days will be issued a website credit. Website credits are issued for a duration of 6 months; if an extension is required, please contact us before the expiration date and we can extend it for 1 additional month.

ITEMS MUST BE RETURNED UNWORN, UNALTERED, AND IN THE ORIGINAL PACKAGING. Any alterations to the items will deem them non-returnable.

Several types of items are non-returnable. These include: perishable goods such as food, flowers, newspapers or magazines; intimate or sanitary items such as undergarments; health and personal care items; hazardous materials such as flammable liquids or gases. Please do not send your purchase back to the manufacturer.

ALL SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR A REFUND. Sale items can be exchanged for a different size, style or item depending on availability, or a website credit may be issued.

ANY PROMO CODES USED ON FULL PRICED ITEMS DEEMS THEM FINAL SALE (EXCHANGE ONLY).

Once we receive a return on full-priced items, a refund will be processed within three business days. It may take an additional 2-3 business days for the refund to be applied to the original form of payment.

SHIPPING CHARGES ARE NON-REFUNDABLE. Customer must use their own shipping label for returns, or, if they prefer to use our USPS prepaid label - a 15% restocking fee will be applied to the order. Sale item returns qualify for a prepaid label with no restocking fee. WE DO NOT PROVIDE RETURN SHIPPING LABELS FOR INTERNATIONAL ORDERS.

Please download the Exchange & Return Form here and fill it out in its entirety for the return to be processed quickly. ANY RETURNS SENT WITHOUT A RETURN FORM WILL NOT BE PROCESSED. Please include this form in your return box.

ALL RETURNS MUST BE SENT TO THE ADDRESS BELOW ALONG WITH THE EXCHANGE & RETURN FORM.

WearTheRain
ATTN: Return/Exchange
5955 47th Ave. #11F
Woodside, NY 11377

Exchange Policy

We offer one complementary exchange per order for domestic orders, and we cover the cost of shipping both ways. Exchanges must be done within 3 months from the shipment arrival date.

For a second exchange: customer will use their own shipping label to ship the items back, and we cover the cost of shipping the exchange item to the customer. Shipping for any exchanges beyond that will be paid for by the customer to ship the item back. Additionally, a $10 shipping fee will be charged by us - to ship the exchange item to the customer. If customer prefers to use our prepaid shipping label - a 15% restocking fee will be applied to that order. WE DO NOT PROVIDE RETURN SHIPPING LABELS FOR INTERNATIONAL ORDERS.

ITEMS MUST BE RETURNED UNWORN, UNALTERED, AND IN THE ORIGINAL PACKAGING. Any alterations to the items will deem them non-returnable. Several types of items are non-returnable. These include: perishable goods such as food, flowers, newspapers or magazines; intimate or sanitary items such as undergarments; health and personal care items; hazardous materials such as flammable liquids or gases. Please do not send your purchase back to the manufacturer.

Exchanging a Final Sale item to a Full Price item and then requesting a refund on the higher-priced Full Price item will warrant a refund of the difference between the Full Price item and the Final Sale item. A website credit will then be generated for the cost of the Final Sale item.

To request an exchange, simply fill out the Exchange & Return Form and email us to receive a prepaid shipping label. This prepaid shipping label may only be used for Exchanges. Then take the package to the nearest USPS drop off location. For any questions, please contact us at shop@weartherain.com.

Please download the Exchange & Return Form here and fill it out in its entirety for the return to be processed quickly. ANY EXCHANGES SENT WITHOUT A RETURN FORM WILL NOT BE PROCESSED. Please include this form in the return box.

ALL RETURNS MUST BE SENT TO THE ADDRESS BELOW ALONG WITH THE EXCHANGE & RETURN FORM.

WearTheRain
ATTN: Return/Exchange
5955 47th Ave. #11F
Woodside, NY 11377

About Wear The Rain

Who owns Wear The Rain?

A charming couple of NYC rebels tired of seeing monotone gray slacks and little black dresses. We possess a firm belief that residents of a nation which values individualism shouldn't dress like they're in a cult. Also we’re in all the pictures! Learn more about us!

What is your ambition?

To erase the global boundaries of fashion – to have each land share its unique looks with other lands across the globe. To add a spark to every city and town, where people gaze at one another with reverence at each other’s clothing styles. To bring color to the world.

Do you really wear what you sell?

Yes! Our products are selected with beauty and uniqueness in mind, but quality and longevity are things which can only be gauged over time. Rather than testing new products that we begin selling on our loyal customers, we prefer to make ourselves the guinea pigs.

How long do products take to ship?

We ship within 1-3 business days, at which point your lovely package goes into the reliable hands of the USPS. Thankfully their motto is “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds”. We trust them.

How do I contact you?

Our messenger pigeons are across the world looking for fantastic new clothing, so feel free to email shop@weartherain.com with any questions.

Which payment methods do you accept?

Barter system; we’re looking for 4 sacks of beads and 7 chickens. Just kidding, credit card is fine.

Why is there a fox wearing a hat and scarf on your logo?

Because when you Wear The Rain, you look foxy.

Why the name Wear The Rain?

It became as a play on our last name, so it stuck.

Where are you located?

New York City! Check out the High Line and Chelsea Market if you're ever in town, grab a slice of pizza, and listen to your favorite band live at Madison Square Garden. If you want to visit all the sites, a New York Pass will grant you entry to them at a better rate!

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from weartherain.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of 18.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at shop@weartherain.com or by mail using the details provided below:

WearTheRain
[Re: Privacy Compliance Officer]
5955 47th Ave., #11F, Woodside NY 11377, United States